Cancellation, Late Arrival and Missed Appointment Policy

 

Unfortunately due to the financial pressure suffered by the practice due to the Covid-19 pandemic we can ill afford any missed appointments or short notice cancellations that we cannot rebook. In addition, because we have to fallow the surgery for ONE hour after we use it for an aerosol generating procedures (AGP) the missed appointment has serious consequences for the financial viability of the practice.

FAILURE TO ATTEND

Missed appointment – a fine equalling £1 for each minute of the planned appointment (20 minute appointment = £20 fine). We will NOT include the fallow time in this calculation. Please note the hygienist is a private treatment and the fee for a missed 20 minute hygiene appointment is £40. Payments for treatment are taken up front.

Failing To Attend (FTA) an appointment prevents other patients from utilising that time and costs the practice money. We make every effort to remind patients of their appointment at considerable cost to the practice. If a patient has a history of FTAs the practice will reluctantly remove their registration.

SHORT NOTICE CANCELLATION*/ LATE ARRIVAL**

Patients arriving more than 10 minutes late for a Dentist, Therapist or Hygienist appointment may be requested to reschedule their appointment as it would be difficult to fit their appointment in without the dentist/hygienist/therapist running late for other patients.

If a patient has difficulty in attending pre-booked appointments, we suggest that patients contact Parkview Dental Surgery giving 48 hours notice. We will try to offer you the nearest available appointment for that day assuming availability exists or another day. Cancelling at short notice makes it very difficult to offer your appointment to another patient and repeated (three) short notice cancellations will incur a fine.

It is the dentist’s prerogative to remove from his or her list anyone who has a poor attendance or short notice cancellation history. Parkview Dental Surgery reserves the right to request clients who repeatedly cancel appointments at short notice, fail to attend, arrive late or are rude/abusive to find another service provider.

Clients are under no obligation to pay a deposit or a fine however, no further appointments will be given until the fine or deposit is paid. Unpaid fines of greater than one month will result in removal of registration.

Due to the uncertainty of offering personalised healthcare treatment, occasionally our appointments can over-run. The team at Parkview Dental Surgery recognise the value of your time and work hard to ensure your appointment is punctual. However in circumstances beyond our control, Parkview Dental Surgery may be required to cancel or reschedule appointments.

*For the purpose of this policy a short notice cancellation is considered to be less than 48 hours from your appointment. .

**Late arrival is ten minutes or half of the appointment slot (whatever is shorter e.g. 5 minutes late for a 10 minute exam appointment is a late arrival).

Last reviewed September 2020.